Q What are the check-in and check-out times of a hotel ?
A The check-in and check-out times differ. You will find them on the “Hotel Policies” section at the bottom of the overview page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Remarks field in the reservation form (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email.
Q How can I request an early check-in or late check-out time ?
A We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.
Q I will be arriving late in the evening at the hotel. Can I still check-in ?
A You will find the check-in times on the “Hotel Policies” section at the bottom of the overview page of the hotel. We advise you to contact the hotel to make sure you can check-in late. You will find the contact details of the hotel in your confirmation email.
Q How do I know if the hotel has parking facilities ?
A On the overview page of the hotel, in the section ‘Travel information’, you will find more details about parking facilities at or nearby the hotel. If this information is not specified, please send an e-mail firstname.lastname@example.org
Q How can I know that the hotel offers a shuttle service and how can I book it?
A Please check in the section “Hotel Facilities – Services” whether the hotel offers shuttle service. If so, please contact the hotel directly in order to arrange it, once your reservation has been confirmed. You will find the hotel’s contact details in the confirmation email.
Q How do I find out if a hotel allows pets ?
In the search menu on the left simply click on the link "Show advanced options". Now you can refine your search by selecting different facilities such as "Pets allowed" or "Family rooms."
Q How do I find out if a hotel has a certain facility, e.g. a lift ?
A You can check the “Hotel Facilities” on the overview page of the hotel.
Q What do I do when I have a question about the room or hotel ?
A We advise you to contact the hotel via the Remarks field on the reservation form (in English or the language of the hotel if possible) or send a message to: email@example.com.