Q How do I know that my reservation is confirmed ?
A When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotelís contact details.
Q Can I book a hotel room by telephone or email ?
Unfortunately, we do not take bookings by telephone or email. But if you need assistance of any sort you can always call us during office hours or send an email to firstname.lastname@example.org.
Q I have booked a hotel but I did not receive a confirmation by email. What do I have to do ?
A The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalizing your reservation. Also we have noticed that in some cases our confirmation email may end up in your "spam folder". If you do not receive an email after you have made a booking, please send an email with your booking number and details to email@example.com
Q How many rooms can I book in one reservation ?
A A maximum of 10 rooms can be booked in any one reservation if available. If you want to make a reservation for more than 10 rooms, please send an email to firstname.lastname@example.org. It is not possible to book a meeting room.
Q Can I book a hotel for day use ?
A Unfortunately it is not possible to book a hotel for day use. The minimum that can be booked through our website is one night